Official Policy Document

dm39 Privacy Protection Policy

This policy fully explains how dm39 stores, uses, and protects your personal information.

Protected with SSL Encryption
Last updated: 30 October 2026

Introduction and Purpose of This Policy

dm39 ("we", "the website") is an online casino and football betting platform that places great importance on the privacy of Myanmar players. This Privacy Policy ("Policy") is written to clearly explain how we store, handle, and protect the personal information of players who use the dm39.win website.

By continuing to use this website, players are considered to have read and agreed to the terms of this Policy. Players should read this Policy carefully before registering, and if there is anything they do not understand, they may contact us at [email protected].

Types of Personal Information We Collect

We may collect the following information when players use the website, open an account, or carry out transactions—

Information provided directly

  • Name, date of birth, gender
  • Contact details — email address, phone number
  • Bank account or digital wallet details related to payments (KBZPay, Wave Money, AYA Pay, CB Pay)
  • Identity Verification Document (KYC) — copy of National ID Card or Passport

Automatically collected technical information

  • IP address, browser type and version, device information
  • Pages visited on the website, links clicked, and time spent
  • Information collected via cookies and similar technologies
  • Access time and visit patterns in Myanmar Standard Time (MMT)

Player activity information

  • Deposit and withdrawal records
  • Game play history and bet amounts
  • Bonus and promotion activity records
  • Customer service communication records

How We Use Your Personal Information

We use the personal information we collect only for the following purposes—

  • To process account registration, verification, and management services
  • To process payments and to prevent fraudulent financial transactions
  • To meet KYC (Know Your Customer) requirements and Anti-Money Laundering (AML) obligations
  • To maintain platform security and prevent fraud
  • To provide customer service — including 24/7 Live Chat and email support
  • To improve website functionality
  • To handle responsible gambling matters — for example, to maintain records of players who have requested betting limits
  • To fulfil legal and regulatory obligations

We do not sell or rent players' personal information to third parties for purposes unrelated to those stated above.

Disclosure and Sharing with Third Parties

We may share players' personal information with third parties only in the following circumstances—

Service providers

Payment processors (KBZPay, Wave Money, AYA Pay, CB Pay), game software providers, and technical support services — these parties may only use the information for the purposes we direct.

Legal requirements

We may disclose information when required by a court, regulatory authority, or other legally binding obligation.

Anti-Money Laundering

Disclosures may occur in connection with AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) compliance requirements.

With the player's consent

In other cases, we will only disclose information after the player has given clear and explicit consent.

Cookies and Tracking Technologies

The dm39.win website uses cookies and similar technologies to improve its services. These cookies are used for the following purposes—

  • Essential cookies — to keep the website functioning correctly and to maintain your logged-in session
  • Functional cookies — to remember player preferences such as language and regional settings
  • Analytics cookies — to understand website usage patterns and improve our services

Players can decline cookies through their browser settings. Please note that disabling certain cookies may affect some website functions.

Data Security Measures

We have put in place technical and organisational security measures to protect players' personal information from unauthorised access, disclosure, alteration, or destruction—

  • All data transfers are protected with SSL (Secure Socket Layer) encryption
  • Passwords are fully hashed and cannot be viewed even by our own staff
  • Access to personal information is strictly limited to authorised personnel
  • Security systems are regularly reviewed and updated
  • Firewalls and intrusion detection systems are in place to prevent unauthorised access

While we take every measure to protect your account, no system on the internet can guarantee 100% security. Players should also do their part — use a strong password and keep your account safe.

Personal Data Retention Period

We retain players' personal data for as long as is necessary to provide our services and to meet any legal or regulatory requirements.

After a player's account is closed, financial records, deposit and withdrawal records, and records related to AML requirements will be retained for the legally required number of years. After that period, data will be securely deleted or anonymised.

Player Rights

Players have the following rights regarding their personal data—

  • Right to Access — You can request to view the personal data we hold about you
  • Right to Rectification — You can request that inaccurate or incomplete data be corrected
  • Right to Erasure — You can request deletion of your personal data, except where we are required by law to retain it
  • Right to Restriction — In certain cases, you can request that we limit how your personal data is used
  • Right to Withdraw Consent — You may withdraw consent you have given at any time, as long as it does not conflict with legal requirements

To exercise these rights, contact us at [email protected]. We will act on your request as quickly as possible after receiving it.

Protection of Minors

dm39 provides services to players aged 21+ only. We do not knowingly collect personal data from anyone under 21. If we become aware that a player is under 21, their data and account will be suspended and deleted immediately.

If parents or guardians believe their child has accessed the site, please contact us immediately at [email protected].

Policy Updates

We may update this privacy policy from time to time due to changes in our services, legal requirements, or business practices.

When significant changes occur, we will post an announcement on the site and/or notify registered players through their accounts. Continued use of the site after any changes takes effect will be considered acceptance of the revised policy.

The date this policy was last updated is shown at the top of the page.

Contact dm39

If you have any questions, requests, or need clarification regarding this privacy policy, you can reach our customer support team through the following channels—

We are available 24/7 and provide support in Burmese. dm39 remains fully committed to protecting players' personal data.

Questions about Privacy Protection

Never. We only share player personal information with partners who need it to deliver our services (payment service providers) and when required by law. We commit to never selling personal information for commercial purposes.

Yes. All financial transfers made via KBZPay, Wave Money, AYA Pay, and CB Pay are protected with SSL encryption. Bank account numbers and digital wallet account details are only handled when processing payments with the service provider and will not be disclosed unnecessarily.

Send an email to [email protected] stating the information you want corrected and the correct details, or contact us directly through the 24/7 Live Chat on the website. We will process your request as quickly as possible after verifying your identity.

Players must submit a copy of their national ID card or passport. These KYC records will be kept for a defined period in accordance with AML (Anti-Money Laundering) legal requirements. After that period they will be securely deleted.

If essential cookies (session cookies) are turned off, functions such as logging in, depositing, and withdrawing may not work correctly. If only analytics cookies are turned off, the main website functions will still work, but the personalised experience for individual players may differ.

Profile personal information will be deleted where possible, but financial records, KYC records, and deposit and withdrawal records must be retained for the legally required period under AML regulations. After that period, the data will be securely deleted.